Adaptive Graph Learning for Customer Risk Analytics
Analysis
Key Takeaways
- •Proposes a federated learning approach to customer risk analytics, addressing data privacy concerns.
- •Combines graph neural networks and personalized PageRank for improved customer network segmentation.
- •Employs hierarchical reinforcement learning for optimizing intervention strategies.
- •Demonstrates significant improvements in false positive/negative rates and loss prevention compared to traditional methods.
“Analyzing 1.4 million customer transactions across seven markets, our approach reduces false positive and false negative rates to 4.64% and 11.07%, substantially outperforming single-institution models. The framework prevents 79.25% of potential losses versus 49.41% under fixed-rule policies.”