Modeling Customer Emotions in Service Interactions Using the Wizard of Oz Technique
Published:Nov 26, 2025 20:52
•1 min read
•ArXiv
Analysis
This article explores the use of the Wizard of Oz technique to model customer emotions in customer service interactions, a valuable area for AI research. The research is likely focused on improving the performance of AI-powered customer service agents.
Key Takeaways
Reference
“The article's context indicates the application of the Wizard of Oz technique in modeling customer service interactions.”