Modeling Customer Emotions in Service Interactions Using the Wizard of Oz Technique

This article explores the use of the Wizard of Oz technique to model customer emotions in customer service interactions, a valuable area for AI research. The research is likely focused on improving the performance of AI-powered customer service agents.

• •The research focuses on understanding and modeling customer emotions.
• •The 'Wizard of Oz' approach is used, where human simulation guides AI.
• •The primary application is likely AI-driven customer service.