Analysis
Nara City is partnering with ZVC JAPAN to modernize its phone operations using Zoom's AI-powered solutions. This initiative aims to enhance citizen services and streamline city employee workflows through cloud-based technology. The project is a forward-thinking step toward digital transformation, leveraging AI for improved efficiency.
Key Takeaways
- •Nara City will fully transition its phone operations to the cloud using Zoom's services.
- •The initiative includes Zoom Phone for efficient communication, Zoom Contact Center for improved service, and Zoom Virtual Agent for AI-powered automated responses.
- •This partnership supports the city's digital transformation (DX) and aims to enhance citizen services.
Reference / Citation
View Original"Based on this agreement, Nara City will adopt Zoom Phone, Zoom Contact Center, and Zoom Virtual Agent at its main office, with operations scheduled to begin around autumn, aiming to improve the efficiency of phone operations using AI."