Zoom Clarifies AI Data Handling in Terms of Service

Policy #AI Privacy 👥 Community|Analyzed: Jan 26, 2026 11:37•

Published: Aug 7, 2023 16:59

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1 min read

Analysis

Zoom's update emphasizes its commitment to responsible AI practices. The company explicitly states that customer data like audio, video, and chat content is not used to train Zoom's or third-party AI models. This provides clarity and reassurance regarding data privacy for Zoom users leveraging AI features.

Key Takeaways

•Zoom clarifies its data handling practices regarding AI features in its terms of service.
•Customer communication data is not used to train Zoom's or third-party AI models.
•Users can find more information on Zoom AI Companion data handling on support pages and white papers.

Reference / Citation

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"Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or its third-party artificial intelligence models."

Hacker NewsAug 7, 2023 16:59

* Cited for critical analysis under Article 32.

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