Inkeep: AI Copilot for Support Agents
Published:Sep 30, 2024 13:57
•1 min read
•Hacker News
Analysis
Inkeep offers an AI-powered copilot, Keep, designed to assist support agents. It focuses on enhancing the efficiency and quality of human support, rather than solely on customer question deflection. The product integrates with platforms like Zendesk and offers intelligent suggestions to agents. The article highlights a shift in focus towards improving the support agent experience, addressing a need for better tools to handle customer inquiries effectively.
Key Takeaways
Reference
“Keep does a few neat things we haven’t seen elsewhere: Provides intelligent suggestions: if Keep is confident, it’ll create a draft answer.”