Consumer Regret Frequency: Drivers and Implications
Published:Dec 31, 2025 13:45
•1 min read
•ArXiv
Analysis
This paper investigates the factors that make consumers experience regret more frequently, moving beyond isolated instances to examine regret as a chronic behavior. It explores the roles of decision agency, status signaling, and online shopping preferences. The findings have practical implications for retailers aiming to improve customer satisfaction and loyalty.
Key Takeaways
- •Consumer regret is a persistent issue impacting satisfaction and loyalty.
- •Decision agency, status signaling, and online shopping preferences are key drivers of regret frequency.
- •Retailers can mitigate regret by providing decision support, managing choice overload, and offering post-purchase reassurance.
Reference
“Regret frequency is significantly linked to individual differences in decision-related orientations and status signaling, with a preference for online shopping further contributing to regret-prone consumption behaviors.”