Empathy in AI with Rob Walker - TWiML Talk #248
Published:Apr 5, 2019 18:31
•1 min read
•Practical AI
Analysis
This article summarizes a podcast episode featuring Rob Walker, VP of Decision Management at Pegasystems. The discussion centers on the crucial role of empathy in AI systems, particularly in consumer-facing interactions. The conversation explores the distinction between empathy and ethics within AI development and provides examples of how empathy should be integrated into enterprise AI systems. The article highlights the importance of considering human-AI interactions and the ethical implications of AI development.
Key Takeaways
- •The article discusses the importance of empathy in AI.
- •It explores the differences between empathy and ethics in AI.
- •It provides examples of how empathy should be considered in enterprise AI systems.
Reference
“In our conversation, we dig into the role empathy plays in consumer-facing human-AI interactions, the differences between empathy and ethics, and a few examples of ways empathy should be considered when enterprise AI systems.”