Omni-Channel Customer Experiences with Vince Jeffs - TWiML Talk #154
Published:Jun 21, 2018 17:25
•1 min read
•Practical AI
Analysis
This article summarizes a podcast episode featuring Vince Jeffs, a Senior Director at Pegasystems, discussing the future of customer experiences with AI and advanced analytics. The conversation revolves around four technology scenarios from Pegasystems' innovation labs, including connected car experiences, deep learning for diagnostics, dynamic notifications, and optimized marketing. A key discussion point is the balance between hyper-personalization and potential overreach. The article provides links to the show notes and further information about the Pegaworld series, indicating a focus on practical applications of AI in customer-facing technologies.
Key Takeaways
- •AI and advanced analytics are key to shaping future customer experiences.
- •Pegasystems is exploring various AI applications, including connected cars and optimized marketing.
- •Businesses need to carefully manage the level of hyper-personalization to avoid overreach.
Reference
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