How Zomato built an AI customer support bot that doubled customer satisfaction and scaled to over 1,000 messages per minute
Published:Oct 3, 2024 00:00
•1 min read
•Together AI
Analysis
This article likely discusses the technical aspects of Zomato's AI customer support bot, focusing on its development, implementation, and impact on customer satisfaction and scalability. It would probably delve into the AI technologies used, the challenges faced, and the strategies employed to achieve the reported results. The source, Together AI, suggests a focus on AI-related topics.
Key Takeaways
- •Zomato implemented an AI-powered customer support bot.
- •The bot doubled customer satisfaction.
- •The bot scaled to handle over 1,000 messages per minute.
Reference
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