Workforce Intelligence for Automation & Productivity with Michael Kempe - TWiML Talk #153

This article summarizes a podcast episode discussing Link Market Services' implementation of workforce intelligence software. The focus is on how the company uses the software to monitor and analyze employee and process performance. The discussion includes initial implementation challenges, such as employee skepticism, and how this system paves the way for broader AI and automation initiatives. The article highlights the practical application of AI in improving workforce productivity and efficiency within a financial services context. It also mentions the importance of addressing employee concerns during the adoption of new technologies.