SMBC Bank Unveils 24/7 AI Operator for Customer Service
business#agent📝 Blog|Analyzed: Feb 18, 2026 09:00•
Published: Feb 18, 2026 08:36
•1 min read
•ITmedia AI+Analysis
SMBC Bank is revolutionizing customer service with its new AI operator, promising round-the-clock availability. This innovative system, built upon advanced AI technology, aims to provide human-like interactions and support for customers. This move signifies a significant advancement in the integration of AI within the financial sector.
Key Takeaways
- •SMBC Bank is introducing an AI operator to handle customer inquiries, offering continuous availability.
- •The AI system will simulate human-like interactions, enhancing the customer service experience.
- •The project is linked to SMBC's Olive initiative, further integrating AI into financial services.
Reference / Citation
View Original"The system will operate 24 hours a day, 365 days a year, providing human-like telephone support."