business #agent 📰 NewsAnalyzed: Jan 27, 2026 15:30

Risotto Garners $10M Seed to Revolutionize Ticketing with AI

Published:Jan 27, 2026 15:25

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1 min read

Analysis

Risotto is poised to shake up the help desk automation industry with its innovative use of Generative AI. This fresh infusion of capital will enable them to refine their approach to resolving tickets more efficiently. The potential to automate 60% of support tickets is truly remarkable!

Key Takeaways

•Risotto aims to autonomously resolve help desk tickets, integrating with existing systems.
•The company's "special sauce" lies in its infrastructure for AI model handling and training data.
•They've already automated 60% of support tickets for Gusto.

Reference / Citation

View Original

"Designed to autonomously resolve help desk tickets, Risotto sits between ticket management systems like Jira and the complex internal tooling needed to resolve them."

TechCrunchJan 27, 2026 15:25

* Cited for critical analysis under Article 32.

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