Gartner Predicts Generative AI Will Revolutionize Customer Service

business#generative ai📝 Blog|Analyzed: Feb 25, 2026 04:31•
Published: Feb 25, 2026 04:00
•
1 min read
•ITmedia AI+

Analysis

Gartner's analysis suggests a transformative shift is coming to the world of customer service, leveraging the power of Generative AI. The report highlights a future where AI-powered solutions dramatically alter how businesses interact with their customers, creating unprecedented efficiency and responsiveness.
Reference / Citation
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"Gartner predicts that the cost of resolving inquiries using Generative AI will exceed that of human operators by 2030."
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ITmedia AI+Feb 25, 2026 04:00
* Cited for critical analysis under Article 32.
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