Enhancing Customer Experiences With Emotional AI with Rana El Kaliouby - TWiML Talk #35
Analysis
This article discusses Rana El Kaliouby, CEO of Affectiva, and her work in emotional AI. Affectiva aims to humanize technology by using AI to recognize and interpret human emotions through facial expressions. The company has built a platform using machine learning and computer vision, analyzing a vast dataset of emotional expressions. A key aspect highlighted is Affectiva's commitment to user privacy, avoiding partnerships that could lead to surveillance. The article emphasizes the practical application of emotional AI in enhancing customer experiences and the ethical considerations surrounding its implementation.
Key Takeaways
- •Affectiva uses AI to analyze facial expressions and identify emotions.
- •The company has a large dataset of emotional expression data.
- •Affectiva prioritizes user privacy and avoids surveillance partnerships.
Reference
“Affectiva, as Rana puts it, "is on a mission to humanize technology by bringing in artificial emotional intelligence".”