Driving Customer Loyalty with Predictive and Conversational AI with Sherif Mityas - TWiML Talk #82
Analysis
This podcast episode from Practical AI focuses on how TGI Fridays is leveraging conversational AI to boost customer loyalty. The interview with Sherif Mityas, head of Technology, Digital and Strategy at TGI Fridays, provides insights into the company's technological transformation. The discussion covers the implementation of AI to enhance customer experience and the future plans of the restaurant chain. The episode offers a case study of AI application in the enterprise, highlighting the shift towards a tech-driven business model within the food and beverage industry. The podcast aims to provide a mix of technical and case-study-oriented discussions.
Key Takeaways
Reference
“Sherif wants Friday’s to be known as a tech company that happens to sell burgers and beer”