Conversational AI for the Intelligent Workplace with Gillian McCann - TWiML Talk #167
Analysis
This podcast episode from Practical AI features Gillian McCann, Head of Cloud Engineering and AI at Workgrid Software. The discussion centers on Workgrid's application of cloud-based AI services. McCann provides insights into the underlying systems, engineering pipelines, and the development of high-quality systems that integrate external APIs. The conversation also touches upon user experience, specifically addressing factors that contribute to user misunderstandings and impatience with AI-based products. The focus is on practical applications and the challenges of implementing AI in the workplace.
Key Takeaways
- •Focus on cloud-based AI services in the workplace.
- •Discussion of engineering pipelines and system design for AI products.
- •Exploration of user experience challenges and factors affecting user perception of AI.
“Gillian details some of the underlying systems that make Workgrid tick, their engineering pipeline & how they build high quality systems that incorporate external APIs and her view on factors that contribute to misunderstandings and impatience on the part of users of AI-based products.”
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