Analysis
Burger King is pioneering a fascinating application of Generative AI! They're using an AI chatbot, 'Patty,' to analyze employee interactions and coach them on customer service. This innovative approach promises to enhance the customer experience and improve employee performance in a unique way.
Key Takeaways
Reference / Citation
View Original""This is all meant to be a coaching tool," Roux says, adding that the company is "iterating" on capturing the tone of conversations as well."