Analysis
Airbnb is significantly enhancing its customer support with a custom-built AI Agent! This innovative approach showcases the potential for Generative AI to streamline operations and improve user experience. This is a big step towards more efficient and accessible customer service.
Key Takeaways
Reference / Citation
View Original"Airbnb says its custom-built AI agent now handles ~33% of its customer support issues in North America, and it is preparing to roll out the feature globally"