Analysis
Airbnb is significantly enhancing its customer service by integrating AI, already handling a substantial portion of support inquiries in North America. This innovative approach promises to reduce costs and improve service quality globally, driven by cutting-edge AI expertise from its newly appointed CTO.
Key Takeaways
Reference / Citation
View Original"Airbnb表示，其自主研发的AI客服系统目前在北美地区已处理约三分之一的客户支持问题，公司正准备将这一功能推向全球市场。"